# V.PS Acceptable Use Policy

# Purpose and introduction of the AUP

This document outlines the principles, guidelines, and requirements for acceptable use of xTom Services by customers. The purpose of xTom's Acceptable Use Policy (AUP) is to comply with Estonian laws, ensure network security and availability, maintain customer privacy, and regulate other factors affecting service provision.

xTom reserves the right to establish rules and restrictions on service use by customers. The latest version is always available on the xTom website: https://v.ps/aup/ (opens new window).

The AUP is not exhaustive or all-inclusive. xTom may amend it at any time as needed. Amendments take effect once posted on the website at https://v.ps/aup/ (opens new window) or when notified via email.

Any violation of the AUP may result in suspension or termination of services provided to the customer or other actions deemed appropriate by xTom.

No credits will be issued for suspensions or terminations due to AUP violations.

# The following activities are strictly prohibited and will lead to account and service suspension:

  1. Spam / e-mail marketing.

xTom enforces a zero-tolerance policy against spam, junk mail, and unsolicited commercial emails. This includes sending identical or substantially similar unsolicited electronic messages to multiple recipients.

A message is considered unsolicited if sent to someone who has not requested it or violates a forum or newsgroup charter unless it's sent to a legal entity's general email address associated with its domain. Sending messages to addresses registered with paid services (Gmail, Hotmail, etc.) is strictly forbidden, even if listed as an official email in the commercial register.

This ban also covers deceptive email headers and incorrect contact information.

Additionally, conducting unsolicited mass emailing through other providers that could imply xTom’s involvement is prohibited regardless of the origin of the message.

Unblocking: If Customer actions result in xTom’s email servers or IP ranges being blacklisted or flagged by online filtering software used by companies, a one-time fee of €50 plus €50 per hour will be charged for our administrators' time spent removing them from blacklists and defending them.

Mass emailing: Unsolicited mass emailing constitutes spamming. Unsolicited emails are those sent without express opt-in consent from natural persons receiving them. Mass emailers must keep complete records of all individuals who have opted into their mailings. All opt-in records (including relevant emails and headers) must be provided upon request by xTom.

If verifiable evidence cannot be presented by the Customer, any recipient complaint will serve as proof they did not opt-in; thus making it unsolicited.

Mailing lists/newsletters: Restrictions on mass mailing apply here too. Mailing list/newsletter postings are allowed only if targeted at specific groups who have expressly opted in or made their addresses available for sharing information purposes only. They must allow automated unsubscription ensuring no further emails post-unsubscription.

To prevent unauthorized sending of emails, outgoing port 25 is blocked by default; you may contact us (opens new window) for access or use third-party services with different ports instead.

  1. Hacking / security flaw abuse.

  2. Unauthorized server / system access / scanning others’ accounts.

  3. Disseminating offensive / threatening / libelous / obscene / abusive material.

  4. Child pornography or any other activity potentially harmful to minors. The use of xTom Services for storing, posting, displaying, transmitting, advertising or otherwise making available child pornography is prohibited. xTom will immediately notify the police if it becomes aware of the presence of child pornography on, or being transmitted through its network.

  5. Fraud.

  6. Privacy violations.

  7. Infringement of intellectual property, including copyright, trademark and patent infringements and the hosting, use, and distribution of pirated software.

  8. Use of third party software without proper license or permission.

  9. Network attacks or any attempts to interfere with services or servers on another network.

  10. Dissemination of viruses, malware or other malicious code.

  11. Any illegal activity like fraud, phishing, spamming, flooding or scanning within our network. Including but not limited to access to other computers, networks, devices, accounts without authorization, transmission, ditribution or storage information, data or material that in violation of laws and regulations of Estonia and your country, in violation of copyright, trademark, trade secret, or other intellectual property rights. Such activities are strictly prohibited and may result in immediate service suspension or termination without refund.

  12. Use of Internet Relay Chat (IRC). IRC servers that connect to global IRC networks will be considered to be in violation of the AUP.

  13. If a Customer’s Service attracts DoS or DDoS attacks, which disrupt or deny service to other Customers, xTom will terminate that Client’s Service to maintain the quality of service for other Customers on the xTom network.

  14. Use fake identity or impersonate any person or entity to order or receive xTom's services.

  15. Register multiple accounts with the same identity or use multiple accounts to order or receive xTom's services.

  16. Abusive language toward employees / spam support queue / reasonably unacceptable conduct deemed so results action taken accordingly.

# Adult content:

xTom prohibits any adult content from being hosted on its VPS servers.

# Proxies and VPN:

Public Tor, open proxies, and anonymous proxies of any kind are strictly prohibited as they often facilitate illegal activities.

Private proxies are permitted if not used for illegal purposes.

TOR bridge and relay nodes are allowed; exit nodes are not. Example configuration for /etc/tor/torrc:

ExitPolicy reject6 *:*, reject *:*

# Backups

Our data storage infrastructure uses a comprehensive redundancy system to ensure that no single component failure compromises data integrity. However, we disclaim all liability for any loss or damage to your data and any consequential damages. We strongly advise you to implement your own data backup strategy and regularly verify your ability to recover your data effectively.

# Fair Share Policy

You may use all server resources allocated to you with our services, except as noted below.

# Storage I/O

Please avoid activities that cause your VPS to consistently perform storage I/O operations exceeding 100 MiB/s for more than four hours. If usage surpasses this limit, we will notify you by email. Continued excessive usage after notification may result in temporary service suspension until resolved.

# Central Processing Unit (CPU) Resources

You may use 100% of the CPU resources on your VPS for short periods. However, the average CPU load over one hour must not exceed the maximum levels specified below:

# Performance KVM VPS:
  • 1GB RAM Plan: 40% of a single core
  • 2GB RAM Plan: 50% of a single core
  • 4GB RAM Plan: 100% of a single core
  • 8GB RAM Plan: 100% of dual cores
  • 16GB RAM Plan: 100% of quad cores
# Edge KVM VPS:
  • 1GB RAM Plan: 30% of a single core
  • 2GB RAM Plan: 35% of a single core
  • 4GB RAM Plan: 50% of a single core
  • 8GB RAM Plan: 75% of a single core
  • 16GB RAM Plan: 100% of a single core
# Cloud KVM VPS:
  • 1GB RAM Plan: 30% of a single core
  • 2GB RAM Plan: 35% of a single core
  • 4GB RAM Plan: 50% of a single core
  • 8GB RAM Plan: 75% of a single core
  • 16GB RAM Plan: 100% of a single core
# Nano, Mini, Mini Plus, Mini Pro and Mini Pro Max:
  • 1GB RAM Plan: 20% of a single core
  • 2GB RAM Plan: 25% of a single core
# Storage KVM VPS:
  • 2GB RAM Plan: 30% of a single core
  • 4GB RAM Plan: 50% of a single core
  • 8GB RAM Plan: 75% of a single core
  • 16GB RAM Plan: 100% of a single core

# Resellers:

Service resellers are responsible for their customers' actions. By accepting this AUP, resellers agree to ensure their customers comply with it. Resellers must inform their customers of the AUP terms and the consequences of any violations.

# Investigations, suspensions, and security

xTom reserves the right to suspend or terminate service and/or remove content in order to investigate potential violations of the terms of this AUP.

xTom reserves the right to suspend Service provision to a Customer if there is reasonable suspicion that the Service is targeted by an attack or otherwise disrupts Service for other Customers, even if the Customer is not at fault.

xTom will not make refunds for service suspensions associated with violations of the AUP by the Customer.

The Customer is liable for the use of their Service, even if such use was conducted by unauthorized persons or hackers.

The Customer is responsible for maintaining the security of their data and user accounts (including updating software and making and storing backups).

# Reporting of AUP violations

xTom requests anyone with any information regarding AUP violations to report it immediately by sending an e-mail to [email protected].

If you detect infringement of your intellectual property, e.g. a copyright, trademark or patent, you should contact the infringing party and request that they remove the content immediately. If the infringing party refuses to cease infringement or does not reply to your request within a reasonable term, you should notify xTom at [email protected]. Be sure to add to the reporting e-mail any information regarding your previous attempts to contact the infringing party, and any results thereof.

Furthermore, please add information regarding infringing materials hosted on our servers (Name of material and its domain or IP address). Furthermore, append official proof that you are the owner of the intellectual property.

All intellectual property reports that do not comply with the above requirements will be ignored by xTom.

Last updated: Dec 18, 2024