# Common Questions About Our VPS Hosting

Please submit a ticket (opens new window) if you can't find the answers below.

# What is a VPS, and what is it used for?

A virtual private server (VPS) is made for hosting websites (e-commerce, content, media) and software applications (portals, extranets, collaborative solutions, wikis, CRM). Unlike shared hosting, the data is stored exclusively inside a virtual machine which is dedicated to the user.

The VPS is a perfect accommodation between web hosting plans and physical servers. Integrating reliability with the high performance of a dedicated server — but without the difficulty of managing a server’s physical hardware.

# Where is V.PS operated?

It is owned and operated by xTom OÜ (Estonia) and xTom GmbH (Germany).

# Where are your datacenters located?

We offer Cloud KVM VPS (opens new window) in the following locations

  • Amsterdam, Netherlands
  • Frankfurt, Germany
  • Düsseldorf, Germany
  • Tallinn, Estonia
  • Hong Kong, China
  • Seattle, United States
  • New York, United States
  • London, United Kingdom
  • Osaka, Japan
  • San Jose, United States
  • Tokyo, Japan
  • Sydney, Australia

# Can I test the network and speed?

Yes, you can test our network here.

# Is there a referral program? How does it work?

Yes, V.PS has a referral program (opens new window) for our users. Users can refer other potential users to V.PS to earn money (credits) through the referral program.

# What virtualization technology does V.PS use?

We use Qemu/KVM on Proxmox VE (opens new window) for Cloud KVM VPS (opens new window) and Performance KVM VPS (opens new window).

# Can I get access to Proxmox VE control panel?

While we do not offer access to the control panel itself you can manage your VPS from our client area (opens new window).

# What payment methods do you support?

Currently we support Paypal, major credit cards, and bank transfer.

For some countries, we support specific local payment methods like Alipay, Bancontact, EPS, Giropay, iDEAL, Multibanco, Sofort and Przelewy24.

# Can I host several websites on a VPS?

Yes. A VPS is a truly dedicated system that can be configured to meet your individual needs. It allows you to use it to host several websites or projects, by assigning a private space or configuration to each one. You can also specify the volume of each space, too. To achieve this, install a web hosting control panel like DirectAdmin, Plesk or cPanel.

# Which operating systems do you provide?

We provide Arch Linux, Debian 12, Debian 11, Debian 10, Ubuntu 18.04, Ubuntu 20.04, Ubuntu 22.04, CentOS 7, CentOS 8 Stream, CentOS 9 Stream, Oracle Linux 7, Oracle Linux 8 and Oracle Linux 9. You can also install OS via netboot.xyz.iso (opens new window).

# What software can I install on VPS hosting?

With VPS hosting you have a lot more control over the software while your server is running. Usually, the only limits placed upon the software you’re able to run would be the operating system that the server uses and your total memory allotment.

You are not allowed to install distribution of pirated software, or use third party software without proper license or permission on your VPS.

# Is my VPS backed up?

V.PS does not take backups of the data hosted on your VPS. You are responsible for ensuring that your VPS is backed up.

V.PS does provide backup services for Performance KVM VPS (opens new window).

# What bandwidth is allocated to my VPS? Is it guaranteed?

We allocate each VPS with 1 TB bandwidth on 1 Gbps port. For some Mini or Mini Pro VPS plans, we allocate each VPS with 500 or 600 GB bandwidth on 400 Mbps or 500 Mbps port. For Storage KVM VPS, we provide bandwidth starting from 5 TB on 1 Gbps port. For Performance KVM VPS, we provide bandwidth starting from 1 TB on 1 Gbps port. We count both incoming and outgoing bandwidth. The bandwidth listed on our pricing page is guaranteed. The figure shown will be the minimum amount that we assign to you.

# What happen if bandwidth limit reached?

We will limit your port from 1 Mbps to 10 Mbps when you reach the bandwidth limit for Nano, Storage and Performance KVM VPS. We will suspend your VPS to the end of the month when you reach the bandwidth limit for all other VPS products. You can upgrade your bandwidth at anytime in the client area.

# Do I have dedicated IPs for my VPS? Can I add more?

Yes each VPS has 1 IPv4 and 1 IPv6. We can provide additional /32 IPv4 and /48 IPv6 with extra setup and monthly fees, you can contact us (opens new window) for more information..

# Can I upgrade my VPS package?

Yes, you can upgrade at anytime by submitting a ticket (opens new window). For discounted products, we do not offer any upgrade options with discounted pricing.

# Do you provide managed service for my VPS?

All VPS products are unmanaged by default. We can provide managed services at an hourly rate, you can contact us (opens new window) for more information.

# Which locations do you provide BGP sessions and IXP ports?

Currently we offer VPS with BGP sessions and LocIX, DE-CIX and AMS-IX ports in Düsseldorf, Frankfurt, Amsterdam, Tallinn, London, San Jose, Tokyo, Osaka, Hong Kong and Sydney with extra setup and monthly fees.

# Which SLA is applied to my VPS?

V.PS offers a 99.9% SLA across the products range. You can check our uptime status here (opens new window).

# Do you offer a refund if I'm not satisfied?

You can request a refund within fourteen (14) calendar days for VPS products by submitting a ticket (opens new window). We do not provide refunds for domain name registration, transfer and restore, we provide a 30-day money-back guarantee for all SSL products.

Refund exceptions for the following cases:

  • You have already applied for a refund, each account can only be refunded once.
  • You have already used more than 10GB of data transfer.
  • You have an active BGP or IX service related to the server.
  • You have received product(s) tranfserred from other customers.
  • The service was received from other accounts, you can't get a refund for this product.
  • You have transferred the service to other accounts, you can't get a refund for this product.
  • You already have / had abuse report or your VPS IP was listed on any blacklist, including Spamhaus, blocklist.de and all other abuse compliant/site with legitimate evidence, GFW of China, etc., by the time you requesting for a refund.
  • You have requested an IP replacement, you can't get a refund for this product.
  • Cryptocurrency payments are non-refundable.
  • Renewal orders can not be refunded.
  • For flash sales promotion, the discounted products can not be refunded.

# Why is my order cancelled?

To use our services, you are required to provide your real and accurate legal name and residential address for billing purpose. All orders are reviewed by our anti-fraud system as well as our own staff. If we find your order or information is not accurate or fraudulent we will reject and refund your order.

# Do you allow service transfer?

  • We provide free account transfer for domain name registration and SSL products.
  • For VPS products we charge 8 EUR per server per transfer. Pushing accounts are required to have active service(s) for more than 14 days. The server from the pushing account should be activated more than 14 days. There's no limit for the receiving account, but the service can only be transferred to one account within 14 days.
  • For some flash sales promotion, the discounted products can not be transferred, specific promotion rules apply.
  • For VPS with an active BGP or IX service, it can not be transferred, even if you have cancelled the BGP or IX service.

# Do you allow service location migration?

  • For VPS products we charge 10 EUR per server per migration request. Only services without discount can be migrated. Only services with the same product and pricing can be migrated.
  • You can request a migration by submitting a ticket (opens new window). We will migrate your service to the new location within 24 hours after receiving your request and payment.
  • We do not migrate your data, you need to backup your data before migration.
  • For each account, you can only migrate once per month.

# What ports do you block?

We block outgoing port 25 to prevent spamming, if you need to use port 25 for sending emails, you can contact us (opens new window) or use 3rd party email sending service.

# Can I request to change the IP address?

We provide free change once within 24 hours after activation, then we charge 8 EUR for each case. You may change IP once per month, and only IPv4 is applicable for change.

Last updated: Oct 26, 2023