# Common Questions About Our VPS Hosting

Please submit a ticket (opens new window) if you can't find your answer below.

# What is a VPS, and what is it used for?

A virtual private server (VPS) is made for hosting websites (e-commerce, content, media) and software applications (portals, extranets, collaborative solutions, wikis, CRM). Unlike shared hosting, the data is stored exclusively inside a virtual machine which is dedicated to the user.

The VPS is a perfect accommodation between web hosting plans and physical servers. Integrating reliability with the high performance of a dedicated server — but without the difficulty of managing a server’s physical hardware.

# Where is V.PS operated?

It is owned and operated by xTom OÜ (Estonia) and xTom GmbH (Germany).

# Where are your datacenters located?

We offer Cloud KVM VPS (opens new window) in the following locations

  • Amsterdam, Netherlands
  • Frankfurt, Germany
  • Düsseldorf, Germany
  • Tallinn, Estonia
  • Hong Kong, China
  • Seattle, United States
  • New York, United States
  • London, United Kingdom
  • Osaka, Japan
  • San Jose, United States
  • Tokyo, Japan
  • Sydney, Australia

# Can I test the network and speed?

Yes, you can test our network here.

# Is there a referral program? How does it work?

Yes, V.PS has a referral program (opens new window) for our users. Users can refer other potential users to V.PS to earn money (credits) through the referral program.

# What virtualization technology does V.PS use?

We use Qemu/KVM on Proxmox VE (opens new window) for Cloud KVM VPS (opens new window).

# Can I get access to Proxmox VE control panel?

While we do not offer access to the control panel itself you can manage your VPS from our client area (opens new window).

# What payment methods do you support?

Currently we support Paypal, major Credit Cards, and Bank Transfer.

For some countries, we support specific local payment methods like Bancontact, EPS, Giropay, iDEAL, Multibanco, Sofort and Przelewy24.

# Can I host several websites on a VPS?

Yes. A VPS is a truly dedicated system that can be configured to meet your individual needs. It allows you to use it to host several websites or projects, by assigning a private space or configuration to each one. You can also specify the volume of each space, too. To achieve this, install a web hosting control panel like Plesk or cPanel.

# Which operating systems do you provide?

We provide Debian 9, Debian 10, Debian 11, Ubuntu 18.04, Ubuntu 20.04, CentOS 7, CentOS 8, Oracle Linux 7 and Oracle Linux 8. You can also install OS via netboot.xyz.iso.

# What software can I install on VPS hosting?

With VPS hosting you have a lot more control over the software while your server is running. Usually, the only limits placed upon the software you’re able to run would be the operating system that the server uses and your total memory allotment.

You are not allowed to install distribution of pirated software, or use third party software without proper license or permission on your VPS.

# Is my VPS backed up?

V.PS does not take backups of the data hosted on your VPS. You are responsible for ensuring that your VPS is backed up.

# What bandwidth is allocated to my VPS? Is it guaranteed?

We allocate each VPS with 1 TB bandwidth on 1 Gbps port. We count both incoming and outgoing bandwidth. The bandwidth listed on our pricing page is guaranteed. The figure shown will be the minimum amount that we assign to you.

# What happen if bandwidth limit reached?

We will limit your port to 10 Mbps when you reach the bandwidth limit in US and EU locations. We will suspend your VPS to the end of the month when you reach the bandwidth limit in Asia-Pacific locations. You can upgrade your bandwidth at anytime in the client area.

# Do I have dedicated IPs for my VPS? Can I add more?

Yes each VPS has 1 IPv4 and 1 IPv6. We do not provide additional IPs for VPS products.

# Can I upgrade my VPS package?

Yes, you can upgrade at anytime by submitting a ticket (opens new window). For discounted products, we do not offer any upgrade options.

# Do you provide managed service for my VPS?

All VPS products are unmanaged by default. We can provide managed services at an hourly rate, you can contact us (opens new window) for more information.

# Which locations do you provide BGP sessions and IXP ports?

Currently we offer VPS with BGP sessions and LocIX, DE-CIX and AMS-IX ports in Düsseldorf, Frankfurt, Amsterdam, Tallinn and London with extra setup and monthly fees.

# Which SLA is applied to my VPS?

V.PS offers a 99.9% SLA across the products range. You can check our uptime status here (opens new window).

# Do you offer a refund if I'm not satisfied?

You can request a refund within fourteen (14) calendar days for VPS products by submitting a ticket (opens new window). We do not provide refunds for domain name registration and transfer, we provide a 30-day money-back guarantee for all SSL products.

Refund exceptions for the following cases:

  • You have already applied for a refund, each account can only be refunded once.
  • You have already used more than 10% of the allocated bandwidth.
  • You already have / had abuse report or your VPS IP was listed on any blacklists by the time you requesting for a refund.

# Why is my order cancelled?

To use our services, you are required to provide your real and accurate legal name and residential address. All orders are reviewed by our anti-fraud system as well as our own staff. If we find your order or information is not accurate or fraudulent we will reject and refund your order.

# Do you allow service transfer?

For all VPS products, we do not allow account transfer. For domain name registration and SSL products, we do allow transfer.

# What ports do you block?

We block outgoing port 25 to prevent spamming, if you need to use port 25 for sending emails, you can contact us or use 3rd party email sending service.