# Common Questions About Our VPS Hosting

Please submit a ticket (opens new window) if you can't find your answer below.

# What is a VPS, and what is it used for?

A virtual private server (VPS) is made for hosting websites (e-commerce, content, media) and software applications (portals, extranets, collaborative solutions, wikis, CRM). Unlike shared hosting, the data is stored exclusively inside a virtual machine which is dedicated to the user.

The VPS is a perfect accommodation between web hosting plans and physical servers. Integrating reliability with the high performance of a dedicated server — but without the difficulty of managing a server’s physical hardware.

# Where is V.PS operated?

It is owned and operated by xTom OÜ (Estonia) and xTom GmbH (Germany).

# Where are your datacenters located?

We offer Cloud KVM VPS (opens new window) in the following locations

  • Amsterdam, Netherlands
  • Frankfurt, Germany
  • Düsseldorf, Germany
  • Tallinn, Estonia
  • Hong Kong, China
  • Seattle, United States
  • New York, United States
  • Johannesburg, South Africa

For Legacy KVM VPS (opens new window), the following locations are available:

  • Hong Kong, China
  • Osaka, Japan
  • Tokyo, Japan
  • Sydney, Australia
  • Fremont, United States
  • London, United Kingdom
  • Amsterdam, Netherlands
  • Frankfurt, Germany
  • Tallinn, Estonia
  • Johannesburg, South Africa

# Can I test the network and speed?

Yes, you can test our network here.

# Is there a referral program? How does it work?

Yes, V.PS has a referral program (opens new window) for our users. Users can refer other potential users to V.PS to earn money (credits) through the referral program.

# What virtualization technology does V.PS use?

We use Qemu/KVM on Proxmox VE (opens new window) for Cloud KVM VPS (opens new window) and SolusVM (opens new window) for Legacy KVM VPS (opens new window).

# Can I get access to Proxmox VE or SolusVM control panel?

While we do not offer access to the control panel itself you can manage your VPS from our client area (opens new window).

# What payment methods do you support?

Currently we support Paypal, major Credit Cards, SEPA and Bank Transfer.

For some countries, we support specific local payment methods like Alipay, Bancontact, EPS, Giropay, iDEAL, Multibanco, Sofort and Przelewy24.

# Can I host several websites on a VPS?

Yes. A VPS is a truly dedicated system that can be configured to meet your individual needs. It allows you to use it to host several websites or projects, by assigning a private space or configuration to each one. You can also specify the volume of each space, too. To achieve this, install a web hosting control panel like Plesk or cPanel.

# Which operating systems do you provide?

We provide Debian 9, Debian 10, Debian 11, Ubuntu 18.04, Ubuntu 20.04, CentOS 7, CentOS 8, Oracle Linux 7 and Oracle Linux 8. You can also install OS via netboot.xyz.iso.

# What software can I install on VPS hosting?

With VPS hosting you have a lot more control over the software while your server is running. Usually, the only limits placed upon the software you’re able to run would be the operating system that the server uses and your total memory allotment.

You are not allowed to install distribution of pirated software, or use third party software without proper license or permission on your VPS.

# Is my VPS backed up?

V.PS does not take backups of the data hosted on your VPS. You are responsible for ensuring that your VPS is backed up.

# What bandwidth is allocated to my VPS? Is it guaranteed?

The bandwidth listed on our pricing page is guaranteed. The figure shown will be the minimum amount that we assign to you.

# Do I have dedicated IPs for my VPS? Can I add more?

Yes each VPS has 1 IPv4 and 1 IPv6. We do not provide additional IPs for VPS products.

# Can I upgrade my VPS package?

Yes, you can upgrade at anytime by submitting a ticket.

# Do you provide managed service for my VPS?

No, all VPS products are unmanaged.

# Which locations do you provide BGP sessions and IXP ports?

Currently we offer VPS with BGP sessions and LocIX ports in Düsseldorf and Frankfurt with extra setup and monthly fees.

# Which SLA is applied to my VPS?

V.PS offers a 99.9% SLA across the products range.

# Do you offer a refund if I'm not satisfied?

You can request a refund within fourteen (14) calendar days for VPS products. We do not provide refunds for domain name registration and transfer, We provide a 30-day money-back guarantee for all SSL products.

# Why is my order cancelled?

To use our services, you are required to provide your real and accurate legal name and residential address. All orders are reviewed by our anti-fraud system as well as our own staff. If we find your order or information is not accurate or fraudulent we will reject and refund your order.