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V.PS Acceptable Use Policy

Purpose and scope

This Acceptable Use Policy (AUP) sets out the principles, guidelines and requirements governing the use of the Services by Customers. In this AUP, “V.PS”, “xTom”, “we”, “us” and “our” each refer to xTom OÜ, the provider of the Services. Its purpose is to ensure compliance with the laws of the Republic of Estonia, to protect the security and availability of the network, to safeguard customer privacy, and to regulate other matters affecting the provision of the Services.

V.PS reserves the right to establish rules and restrictions on the use of the Services. The current version of this AUP is always available at https://v.ps/aup/.

This AUP is not exhaustive. V.PS may amend it at any time as needed. Amendments take effect when published at https://v.ps/aup/ or when notified to the Customer by e-mail.

Any violation of this AUP may result in the suspension or termination of the Services provided to the Customer, or in other measures that V.PS considers appropriate. No credit will be issued for suspensions or terminations resulting from AUP violations.

Prohibited activities

The following activities are strictly prohibited and will lead to the suspension of the account and its Services:

1. Spam and unsolicited e-mail

V.PS enforces a zero-tolerance policy against spam, junk mail and unsolicited commercial e-mail. Sending identical or substantially similar unsolicited messages to multiple recipients, and any other form of unsolicited mass mailing, is prohibited.

A message is unsolicited if it is sent to a recipient who has not requested it, or if it violates the charter of the forum or newsgroup to which it is posted. This prohibition also covers falsified or misleading e-mail headers and inaccurate sender contact information.

Conducting unsolicited mass mailing through another provider in a manner that could suggest V.PS’s involvement is likewise prohibited, regardless of where the messages originate.

Mass mailing. Unsolicited mass mailing constitutes spam. A mailing is unsolicited unless every natural person receiving it has given express opt-in consent. Senders of mass mailings must keep complete records of each recipient’s opt-in, including the relevant e-mails and their headers, and must produce those records at V.PS’s request. If the Customer cannot produce verifiable opt-in records, any recipient complaint will be treated as proof that the recipient did not opt in and that the mailing was unsolicited.

Mailing lists and newsletters. The restrictions on mass mailing apply equally to mailing lists and newsletters. Postings are permitted only to recipients who have expressly opted in or made their addresses available for the specific purpose of receiving such information. Every mailing must offer automated unsubscription, and no further messages may be sent after a recipient unsubscribes.

Blocklist remediation. If the Customer’s actions cause V.PS’s mail servers or IP ranges to be blocklisted or flagged by filtering services, V.PS will charge a one-time fee of EUR 50 plus EUR 50 per hour for the administrator time spent on delisting and defending the affected resources.

Port 25. To prevent unauthorized mailing, outgoing port 25 is blocked by default. You may contact us to request that it be opened, or use a third-party mail service on a different port.

2. Other prohibited activities

  1. Hacking or the exploitation of security flaws.
  2. Unauthorized access to, or scanning of, servers, systems or other users’ accounts.
  3. Disseminating offensive, threatening, libelous, obscene or abusive material.
  4. Child pornography, or any other activity that may harm minors. Using the Services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. V.PS will notify the police immediately if it becomes aware of child pornography on, or being transmitted through, its network.
  5. Fraud.
  6. Violations of privacy.
  7. Infringement of intellectual property rights, including copyright, trademark and patent infringement, and the hosting, use or distribution of pirated software.
  8. Use of third-party software without a proper license or permission.
  9. Network attacks, or any attempt to interfere with services or servers on another network.
  10. Dissemination of viruses, malware or other malicious code.
  11. Any illegal activity within our network, including but not limited to fraud, phishing, spamming, flooding, scanning, unauthorized access to other computers, networks, devices or accounts, and the transmission, distribution or storage of information, data or material in violation of the laws and regulations of Estonia or of your own country, or in violation of copyright, trademark, trade secret or other intellectual property rights. Such activities may result in immediate suspension or termination of the Service without refund.
  12. Operating Internet Relay Chat (IRC) servers that connect to global IRC networks.
  13. Attracting denial-of-service attacks. If a Customer’s Service draws DoS or DDoS attacks that disrupt or deny service to other Customers, V.PS will terminate that Customer’s Service to preserve the quality of service on the V.PS network.
  14. Using a false identity, or impersonating any person or entity, to order or receive V.PS’s Services.
  15. Registering multiple accounts under the same identity, or using multiple accounts, to order or receive V.PS’s Services.
  16. Abusive conduct toward V.PS employees, including abusive language or spamming the support queue. V.PS will take appropriate action in response to conduct it reasonably considers unacceptable.

Adult content

Hosting adult content on V.PS servers is prohibited.

Proxies and VPNs

Public Tor nodes, open proxies and anonymous proxies of any kind are strictly prohibited, as they frequently facilitate illegal activity.

Private proxies are permitted, provided they are not used for illegal purposes.

Tor bridge and relay nodes are allowed; exit nodes are not. Example configuration for /etc/tor/torrc:

ExitPolicy reject6 *:*, reject *:*

Backups

Our storage infrastructure uses redundancy at every layer so that no single component failure compromises data integrity. Nevertheless, V.PS disclaims all liability for any loss of, or damage to, your data and for any consequential damage. We strongly advise you to maintain your own backups and to verify regularly that you can restore from them.

Fair share policy

You may use all server resources allocated to your Service, subject to the limits below.

Storage I/O

Avoid workloads that cause your VPS to sustain storage I/O above 100 MiB/s for more than four consecutive hours. If your usage exceeds this limit, we will notify you by e-mail. Continued excessive usage after notification may result in temporary suspension of the Service until the matter is resolved.

CPU

You may use 100% of your VPS’s CPU for short periods. The average CPU load over any one hour, however, must not exceed the following limits:

Performance KVM VPS

Edge KVM VPS

Cloud KVM VPS

Nano, Mini, Mini Plus, Mini Pro and Mini Pro Max

Storage KVM VPS

Resellers

Resellers of the Services are responsible for the actions of their own customers. By accepting this AUP, a reseller agrees to ensure that its customers comply with it, and to inform its customers of the terms of this AUP and of the consequences of violating it.

Investigations, suspensions and security

V.PS reserves the right to suspend or terminate the Service, and to remove content, in order to investigate a suspected violation of this AUP.

V.PS reserves the right to suspend the Service if there is a reasonable suspicion that the Service is the target of an attack or is otherwise disrupting the Service of other Customers, even where the Customer is not at fault.

V.PS will not issue refunds for suspensions arising from the Customer’s violation of this AUP.

The Customer is liable for all use of their Service, including use by unauthorized persons or intruders.

The Customer is responsible for the security of their data and user accounts, including keeping software up to date and making and storing backups.

Reporting violations

Anyone with information about a violation of this AUP is asked to report it immediately by e-mail to [email protected].

If you discover an infringement of your intellectual property, such as a copyright, trademark or patent, first contact the infringing party and request immediate removal of the content. If the infringing party refuses, or does not respond within a reasonable time, notify V.PS at [email protected]. Include in your report a description of your previous attempts to contact the infringing party and their outcome, the details of the infringing material hosted on our servers (the name of the material and its domain or IP address), and official proof that you own the intellectual property concerned.

Intellectual property reports that do not meet these requirements will not be processed.

Last updated: Jul 24, 2026